Refund Terms

Who’s covered: Individual, self-funded participants.
When to claim: Up to the end of Day 1 (local time for the delivery).
What we ask: Attend Day 1 and do the short exercises—tell us by email before Day 2 starts.
What you get: 100% of the tuition paid back to your original payment method (processing/bank fees outside our control may not be returned by the provider).
How to claim: Email refunds@darwishpm.com with your Order ID and “Guarantee” in the subject.

1) Scope of the Guarantee

This guarantee applies to live, 2-day Project Management training delivered by Darwish PM (darwishpm.com), purchased directly through our site.

Included: Live sessions on the scheduled dates, accompanying handouts, and exercises.
Not included: Travel/accommodation, 3rd-party tools, exam fees, or any services/products from other providers.

Eligible: Individuals paying for themselves (1 seat per person).
Not eligible by default (see §7 Credits): Company-funded enrollments, group/bulk purchases, private/onsite cohorts, or anyone who has previously used this guarantee in the last 24 months.

To qualify, please:

Attend Day 1 (in-person roll call or online attendance log).
Participate in the Day-1 activities (the quick exercises/workshops).
If you feel it’s not a fit, email us before Day 2 begins at refunds@darwishpm.com with subject “Guarantee Refund – [Your Order ID]” and one-line feedback (optional but appreciated).

We don’t interrogate your reasons; we just need to confirm attendance and timing.

Your request must arrive no later than the published start time of Day 2 (course local time).
Requests after Day 2 starts (or no-shows on Day 1) don’t qualify under the guarantee.

100% refund of the tuition you paid to the original payment method within 7 business days of approval.
If the payment processor (e.g., bank, PayPal) withholds non-recoverable processing or currency-conversion fees, those amounts may not be refundable by us. We never add our own deductions.

Certificate & PDUs: Not issued for refunded enrollments.
Materials & Access: Please delete copies of course files or links provided; any portal access will be revoked.

For employer-funded or group enrollments, the guarantee becomes a Credit or Transfer:

You may transfer to a later public date or assign your seat to a colleague, once, at no charge, if you tell us before Day 2.
If your company requires a refund, it follows your company’s contract/SOW terms rather than this guarantee.

Reschedule (you): Tell us ≥ 48 hours before Day 1 to move to another date for free (once).
No-show / < 48 hours notice: Not covered by this guarantee; we’ll try to place you on a later date at a rebooking fee of 25% of tuition (to cover venue/ops costs).
Trainer reschedule (us): If we must reschedule, you may move to a new date or receive a full refund.

We reserve the right to deny the guarantee if a participant:

Violates our Code of Conduct, disrupts the class, or shares materials publicly; or
Attempts to repeatedly use the guarantee to access training for free.

Subject: Guarantee Refund – Order #[ORDER_ID]
Body:
- Full Name:
- Order ID / Email used at purchase:
- Course Date (Day 1):
- Delivery mode: (Online / In-person)
- Brief feedback (optional):
- I confirm I attended Day 1 and request a refund under the Money-Back Guarantee.

We aim to confirm eligibility within 2 business days and pay within 7 business days after approval.
Your bank/processor may take additional time to post funds; foreign exchange differences are outside our control.

This policy is governed by the laws of the Arab Republic of Egypt.
We may update these terms for future cohorts; the version published at your time of purchase applies to you.

Email support@darwishpm.com or WhatsApp via the site button. We’re happy to help.

Email corporate.support@darwishpm.com or WhatsApp via the site button for corporate clients terms/addendum